PRIVACY POLICY

TERMS OF USE


Please read carefully the following terms of use (“Terms”) for the Estilocus.com website (“Site”).

ABOUT US

The Site is provided by Estilocus Group Inc.

PRIVACY POLICY

Any personal data which you may provide us through the Site is subject to our Privacy Policy

USE OF THE SITE

You may access the Site solely for your own personal use. You must not use any content of the Site for any commercial or illegal purpose.

By submitting any material to us (‘Material’) you acknowledge that we may copy, modify, distribute or create a derivative work from the Material in any manner that we shall determine. You will indemnify us if any third party takes action against us in relation to the Material.

We reserve the right to charge you to access certain information on the Site. We will inform you where a charge will be incurred by you for accessing certain services or information.

You must not cause any nuisance, annoyance or inconvenience to us, our customers or our users of the Site.

You must not submit any Material which is defamatory, offensive, menacing or obscene to the Site or which in our judgment may cause nuisance, annoyance, damage or offence, inconvenience to us or any other person or which is illegal. We may remove such material from the site at any time without notice to, or consent by, you.

We reserve the right to suspend the Site at any time for operational, regulatory, legal or other reasons. We may terminate your use of the Site with immediate effect if you breach any of these Terms.

DEALINGS WITH THIRD PARTIES

The Site may provide, or third parties may provide, links to other web sites or resources, and promotions of advertisers and merchants. As we have no control over such sites and third party resources, you acknowledge that we are not responsible for the availability of such external sites or third party resources, do not endorse and are not liable for any content, advertising, products, services or other materials on or available from such sites or third party resources. Any dealings by you with any third party on or through the Site shall be solely between you and that third party and we shall not be responsible for any loss or damage that may arise during delivery from any such dealings, nor shall we be deemed to be acting as an agent for you in any such dealings.

INTELLECTUAL PROPERTY RIGHTS

The Site and its content are protected by intellectual property rights, including copyright and trade marks, as detailed in our Copyright and Trade Mark Notice. Except as expressly authorised by us or relevant third parties, you agree not to copy, download, adapt, alter, modify, rent, lease, loan, sell, distribute or create derivative works of any content of the Site, in whole or in part.

DISCLAIMERS

Your use of the Site is at your sole risk. The Site is provided on an “as is” and “as available” basis and we do not guarantee that the Site will be suitable for your purposes or requirements. If your computer does not support relevant technology including encryption, you may not be able to use certain services or access certain information on the Site. The Site is accessed via the World Wide Web which is independent of us. Your use of the World Wide Web is solely at your own risk and subject to all applicable national and international laws and regulations. We shall have no responsibility for any information or services obtained by you on the World Wide Web. The content of the Site has been compiled from a variety of sources and is subject to change without notice. We use reasonable care in compiling and presenting the content of the Site, but we give no guarantee that the content is complete, accurate, error or virus free or up to date. So far as permitted by law, we disclaim all warranties, conditions and other terms of any kind, whether express or implied, whether in contract or otherwise.

LIMITATION OF LIABILITY

So far as permitted by law, and except in respect of death or personal injury arising from negligence, we exclude any liability for loss or damage of any kind resulting from the use of the Site (including the reliance upon any information contained on it).

GENERAL INFORMATION

These Terms constitute the entire agreement between you and us. Any failure by us to exercise or enforce any right or provision of the Terms shall not constitute a waiver of such right or provision. These Terms and the relationship between you and us shall be governed by and construed in accordance with the laws of New York and the Federal or State Courts located in the county, city and state of New York shall have non-exclusive jurisdiction over any dispute or claim that arises out of or in connection with these Terms. We reserve the right to vary these Terms from time to time, such variations becoming effective immediately upon posting to the Site and by continuing to use it, you will be deemed to accept any such variations.

COPYRIGHT AND TRADE MARK NOTICE

All content on this Site is copyrighted © by Estilocus. or, where applicable, independent content providers and third parties. All rights are reserved. Reproduction and/or transmission of any content, by any means, without the express permission of the owner is prohibited by law.

Estilocus name and/or mark on the Site are trademarks of Estilocus group and licensed to us for use on the Site.

RETURNS AND EXCHANGES

Estilocus.com only accepts returns of items purchased directly through Estilocus.com website. Merchandise purchased abroad, at a Estilocus stores or at a Department Store will not be accepted.

Estilocus will issue a refund for merchandise returned to Estilocus within 30 days of the delivery date. Item(s) must be unworn, unwashed and in its original condition with all tickets attached. Returns must be accompanied by the original invoice to be eligible for a refund.

Free Shipping + Free Returns on orders over return fee deducted from the total refund amount.

Items marked FINAL SALE in the product description, in cart AND/OR on your receipt of your purchase are not eligible for a return or refund.

Altered merchandise, underwear, swimwear and fragrance are considered FINAL SALE and are not eligible for a refund. Estilocus reserves the right to refuse a refund on items deemed not to be resalable.
EXCHANGES: We do not accept exchanges on any items. A new order must be placed.

ONLINE RETURNS PROCEDURE

Pre-paid return labels will be provided with all orders.The cost of the return will be deducted from the total refund.

ESTILOCUS INC WEBSITE – RETURNS/EXCHANGES

Only one return label will be provided per purchase. All additional return postage must be provided by the buyer. It is suggested that you insure your return package and save tracking numbers for your personal reference. Estilocus is not responsible for merchandise that fails to reach our facilities. Only merchandise received in the proper condition with the provided forms can be eligible for a refund.

If you opt to use the return label provided by Estilocus, please affix the label to the exterior of the package and deliver it to the appropriate courier drop-off or ship center.

Estilocus will not refund any postage fees for packages that have left Estilocus facilities and/or packages that have failed to be delivered to the address listed on the account.

ONLINE RETURNS PROCESSING TIME

Once the package is received at Estilocus facilities, please allow 7-14 business days for your refund to be processed. Please note, all credit card refunds will be placed on the original card used for the purchase. Allow 1-2 billing cycles for the credit to appear on your statement.

CONSENT

By visiting our Platform or by providing your information, you consent to the collection, use, storage, disclosure and otherwise processing of your information (including sensitive personal information) on the Platform in accordance with this Privacy Policy. If you disclose to us any personal information relating to other people, you represent that you have the authority to do so and permit us to use the information in accordance with this Privacy Policy. You, while providing your personal information over the Platform or any partner platforms or establishments, consent to us (including our other corporate entities, affiliates, lending partners, technology partners, marketing channels, business partners and other third parties) to contact you through SMS, instant messaging apps, call and/or e-mail for the purposes specified in this Privacy Policy. You have an option to withdraw your consent that you have already provided by writing to the Grievance Officer at the contact information provided below. Please mention “Withdrawal of consent for processing personal information” in your subject line of your communication. We will verify such requests before acting on our request. Please note, however, that withdrawal of consent will not be retroactive and will be in accordance with the terms of this Privacy Policy, related terms of use and applicable laws. In the event you withdraw consent given to us under this Privacy Policy, we reserve the right to restrict or deny the provision of our services for which we consider such information to be necessary.

RETAIL STORES RETURN POLICY

Returned/exchanged merchandise must be unworn, unwashed and in its original condition with all tickets attached and accompanied by the original receipt. Estilocus will not accept returns or exchanges 14 days after the original purchase date.

Full price merchandise may be returned for a full refund, exchange, or credit note.

Merchandise sold at a discount (on sale or promotion) is eligible for a one time exchange for merchandise of equal or greater value. Merchandise accompanied by a gift receipt is valid for a credit note or exchange for merchandise of equal or greater value.

Credit notes and gift cards cannot be replaced if lost or stolen.

PRICING AND PROMOTIONS

Our Site contains a large number of Products and it is always possible that, despite our best efforts, some of the Products listed on our site may be incorrectly priced. We will normally verify prices as part of our dispatch procedures so that, where a Product’s correct price is less than our stated price, we will charge the lower amount when dispatching the Product to you. If a Product’s correct price is higher than the price stated on our Site, we will, at our discretion, either contact you for instructions before dispatching the Product, or cancel your order and notify you of such cancellation.

PRICE ADJUSTMENTS

We will gladly make price adjustments on items that are purchased at the full retail price within two days from the date on your invoice. Items purchased on sale or with a promotional discount are not eligible for further price adjustment.

Promo code adjustment: We offer a one-time promo code adjustment within 48 hours if you forget to enter your promo code. Contact us within 48 hours of placing your order and please have your billing information, order number and promo code on hand.

PRICE ADJUSTMENTS PRE-ORDER ITEMS

We will strive to deliver any items, which have been pre-ordered as soon as they become available. On placing an order for a pre-order item, we will email you with an anticipated delivery date; however this may be subject to change due to circumstances out of our control. We will keep you updated on any changes to the delivery date and you can request a refund at any time up until the point of dispatch at which our standard returns policy will apply.

If you have ordered several pre-order items at one time, we may deliver such items on different days at no additional cost to you.

Grievance Officer

Mr. Saravan
Designation: Manager - CC - Online Operations

ESTILOCUS 
No.17. Dr.B.R.Ambedkar Street, 8th Main,1St Cross,Behind Alpine Apartments, Bommanahalli Industrial Area, Begur Hobli, 560068 Bengaluru, Karnataka, India.

 

Contact us: customercare@estilocus.com

Phone: +91 6361170956

Time: Mon - Sat(10:00 - 18:00)

Customer Support: You can reach our customer support team to address any of your queries or complaints by clicking the link: https://estilocus.com/pages/contact