Once your order is placed, estilocus.com assigns your order to one of our courier partners. An SMS would be sent to your registered phone number with the details of the courier partner along with the AWB number. You can track the order using the AWB number on their respective website.
estilocus.com uses a reputed logistics service provider to deliver products to your door steps. Once your order is placed, one of our logistic partners would pick the product from us and deliver it to you.
estilocus.com offers free shipping within India on all products purchased on its website.
You can place orders from across the world but delivery addresses are restricted to India. We are currently not doing international shipping of products.
The reasons why you would have partially received the order are:
- We shipped out your items in two different shipments. The other one would still be in transit.
- The stock for the remaining items was not available. In this case, you will receive a call from our customer care informing you the same. Only after your confirmation, the order will be shipped to you. In the unlikely situation, if you are not available on your mentioned phone number, an e-mail will be sent to you informing the same.
You could email our customer care to get more clarity on your order status.
Once the order is placed,estilocus.com ships it out through one of our reputed logistic service partners. Once your order has been shipped you will get an e-mail and an SMS informing you the details of the courier partner and AWB number using which you can track your shipment. Furthermore, we would also share the estimated delivery dates via SMS and email.
There are a few pin codes which are not yet serviceable by our courier partners. However, we are trying our best to make them serviceable. We request you to check back after a few days.
The delivery time varies from city to city. Typically, it takes 2 to 3 days for the order to be delivered in all the Metros & Tier 1 cities. Tier 2 & 3 cities may take 3 to 5 days. Some cities in the North East & Jammu & Kashmir may take 5 to 7 days. We also ship through Speed Post to few pin codes where no other courier partner can deliver. For any shipment that is getting delivered through Speed Post, you will be notified about the same at the time of providing your address. These orders may take 7 to 12 business days to get delivered.
No. Once the order is placed, you won’t be able to add more items in it. You will have to place another order to shop again.
‘My Account’ is a one stop for all the information related to your order(s). It gives you the complete control to do the following:
- Edit your personal information like name, address, etc.
- Change password
- View your estilocus.com credits
- Initiate a return / refund of your order
- Cancel an order
Yes. One needs to register to shop on estilocus.com
When you are on the product view page, you can type in your pin code to check the delivery estimate time. In case your pin code is not serviceable, it would let you know.
Once your payment is authorized and your order is completed, you will receive an email from estilocus.com confirming the order placement. You would be provided with the order number, details of the order and the amount you have paid. You will also receive an SMS confirming the same.
No. We do not take orders over the phone. Customers would have to place the order themselves by logging on the website. However, you can email the customer care support for any difficulties faced by you.
Click on ‘My Orders’ in the ‘My Account’ to get the complete details of your order including the current status.